Learn techniques for gathering information about project requirements, assumptions and constraints and communicating that information to project stakeholders. An essential skill for business analysts, systems analysts, developers, liaisons, project managers and project team members. Topics include interviewing, requirements workshops, document analysis, observation and questionnaires. Learn how to locate errors during implementation, programming and testing phases. Save time and money with more effective quality systems being developed. This class is for those business analysts, liaisons, project leaders, support and testing teams who want to ensure the system developed meets agreed upon business requirements. Eligible for 14 PDUS (PMI) and 14 CDUs (IIBA) and is required for the PMI - Professional in Business Analysis Plus Certificate Program.