ITIL was created as a set of best practices to ensure IT services are aligned to the needs of the business and support its core processes. It demonstrates how to use IT as a way to improve, transform, and grow the business, as well as create a more efficient working environment with contingencies in place. The Foundation level will offer you a general understanding of the key elements, concepts and terminology of the ITIL lifecycle, including how each stage links to one another and their wider contribution to service management. The ITIL Foundation is a popular qualification sought by employers in IT Service Management, as ITIL is one of the most popular frameworks. This online course will provide you with all that you need to pass the ITIL Foundation certification, including videos, PDF study guides, quizzes, and a practice exam. Upon completion of the program, you will be given a voucher to take the ITIL Foundation Certification exam.

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